Privacy Policy KDF Rider

Privacy Policy

KDF Rider Application

Effective Date: [Insert Date]

Last Updated: [Insert Date]

KDF Rider (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of all individuals using our platform. This Privacy Policy explains how we collect, use, store, and disclose information when you use the KDF Rider mobile application (the “App”), intended exclusively for delivery personnel registered with KDF Mart.

By accessing or using the App, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

a) Personal Identification Information

We collect and process the following types of personally identifiable information:

Full name

CNIC or national identification number

Mobile number and email address

Profile photo

Residential address (if required)

Vehicle and license information

Bank account or payment wallet details

b) Location Data

We collect real-time geolocation data to:

Assign and track deliveries

Ensure route accuracy and rider safety

Monitor performance metrics

> Note: Location tracking is active only when you are logged into the app and engaged in deliveries.

c) Device and Usage Data

We may collect technical data about the device you use, including:

Device type and OS version

IP address

App usage behavior

Crash logs and diagnostic data

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2. How We Use Your Information

Your information may be used for the following purposes:

Verifying your identity and onboarding you as a rider

Assigning and managing delivery orders

Communicating order details and route updates

Processing earnings and payments

Providing customer and technical support

Enhancing rider safety, fraud detection, and operational efficiency

Compliance with applicable legal obligations

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3. Sharing and Disclosure of Information

We do not sell your personal data. However, your information may be shared in the following circumstances:

With KDF Mart Admin Team – For order allocation, monitoring, and support

With Customers – Limited details such as your name and contact number for delivery coordination

With Third-Party Payment Providers – For the purpose of processing rider payouts securely

With Legal Authorities – If required by law, regulation, or to protect our legal rights

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4. Data Security

We employ administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or misuse. However, no system is entirely secure. You are responsible for maintaining the confidentiality of your login credentials.

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5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with applicable legal and regulatory obligations

Resolve disputes and enforce agreements

When your account is deactivated, your data will be securely deleted or anonymized, subject to legal retention requirements.

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6. Your Rights

As a data subject, you have the right to:

Request access to the personal data we hold about you

Request correction of incorrect or outdated information

Request deletion of your data, subject to certain limitations

Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details provided below.

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7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app and/or on our official website. Continued use of the app after such updates constitutes your acceptance of the revised policy.

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8. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

KDF Mart Legal & Compliance Team

📧 Email: [email protected]

📞 Phone: 03

04-9996000

🌐 Website: www.kdfmart.com

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